At HairByKitkat we are committed to providing you with the best! This is not just for our products but for our shipping process as well. Your order will be processed and shipped within your selected shipping speed plus two days of payment clearing processing, NO EXCEPTIONS. Orders placed Monday-Thursday - Our standard shipping will take 5-7 business days to deliver on the East Coast and 2-3 days on the West Coast. We require a signature confirmation for orders over $300. 

WE NOW OFFER LOS ANGELES COUNTY & RIVERSIDE COUNTY SAME DAY DELIVERY! TXT (562)565-7249

If you received your order and want to make a change, please email us at support@hairbykitkat.com . There are absolutely No Refunds!

WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES ONCE SHIPPED VIA COURIER, ROUTE PROTECTION IS HIGHLY RECOMMENDED TO PROTECT YOUR PURCHASE. PLEASE CONTACT US WITHIN 24 HOURS TO FILE INSURANCE CLAIM.

(PLEASE ENSURE YOUR APARTMENT NUMBER IS CORRECT.)

ANY FRAUDULENT CHARGEBACKS, ORDERS OR CLAIMS WILL BE PROSECUTED AND BLOCKED FROM FUTURE ORDERS.

 We are not responsible for Hair Damage once you have processed it with any chemicals. Such as bleach or dye which are harsh and require professional stylist to achieve. 

For more information please email us!