At HairByKitkat we are committed to providing you the best! This is not just for our products but our shipping process as well. Your order will be processed and shipped after 48 hours of payment, NO EXCEPTIONS . Our standard shipping will take 5-7 business days to deliver on the East Coast and 2-3 days on the West Coast. We require a signature confirmation to ensure your order arrives at the correct destination.
If you received your order and want to make a change please email us at firstname.lastname@example.org . There are absolutely No Refunds unless quality issue occurs, in which we will exchange after inspections. When shipping back your item please include your order number and the details of the issue.
We are not responsible for Hair Damage once you have processed it with any chemicals. Such as bleach or dye which are harsh and require professional stylist to achieve.
For more information please email us! Or call (562)461-7219 11am-6pm