Frequent Questions

FAQS

HOW MUCH HAIR WILL I NEED?

We recommend 3-4 bundles for fullness. If you're purchasing a frontal or closure, I recommend 3 bundles for lengths up to 20" and 4 bundles for lengths longer than 22". Remember the longer you go in length your weft will be shorter. All bundles are 3.5 oz.

 

CAN I COLOR THE HAIR?

Of course! However, with bleaching I recommend you seek a professional to achieve the perfect color without damaging or over processing your investment. Once you color the hair make sure you are conditioning it often with a sulfate-free Shampoo and Conditioner to avoid damage. (I Love Pantene!)

 

HOW LONG WILL THE HAIR LAST?

Our clients have re-used their bundles for Years! We suggest repurchasing a bundle or two to add fullness as you go. The better you take care of your hair the longer it will last you. 





MAINTENANCE INSTRUCTIONS?

Shampoo at least once a week when using hair care products to avoid buildup and ALWAYS Use a sulfate free shampoo and conditioner.
** do not massage shampoo into hair roughly (THIS TANGLES ANY HAIR)
Rinse in lukewarm water until sud free
Apply conditioner & comb with a wide tooth comb, starting with ends and working your way up to weft.
Rinse thoroughly 
Let air dry *weft needs to thoroughly cleaned and FULLY dried before installing to avoid mildew smell.


For Body Wave and Deep Wave use our styling mousse for a natural look. 
AVOID ALCOHOL BASED PRODUCTS TO PROTECT YOUR INVESTMENT!
WHAT IF MY PACKAGE IS LOST OR STOLEN?

Packages that are lost even though tracking shows that they have been delivered. Lost Packages where tracking shows delivered. 

  1. File Claim with USPS 
  2. File police report 
  3. Wait for USPS investigation results. Depending on results items may reship. 

HAIRBYKITKAT IS NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES. THE CUSTOMER ASSUMES ALL RESPONSIBILITY ONCE A TRACKING NUMBER IS ISSUED. PLEASE DOUBLE CHECK THAT YOU INPUT THE CORRECT INFORMATION FOR SHIPPING PURPOSES. CUSTOMER PAYS FOR SHIPPING BOTH WAYS IF ITEM NEEDS TO BE SENT BACK.

 


HAVE ADDITIONAL QUESTIONS? CONTACT US